Testimonials
I purchased a used Petrof grand piano a few years ago for my family of piano players. Soon after I noticed how hard and heavy the action felt when playing, and the excitement faded to a point where no one enjoyed playing the piano any more. I was even considering replacing the piano with something else, but decided to consult with a professional first to assess the problem. Bruce Genck came out and concluded that there was too much friction in the hundreds of action parts, which in turn made the piano difficult to play. Bruce came back and spent several hours making the necessary adjustments to the action. To say that the piano feels like a different instrument is an understatement! The action is quick, perfectly balanced, and is a joy to play. I highly recommend Bruce without hesitation for any piano maintenance needs you might have, and you’ll be amazed at what a difference a professional piano technician can make.
Erik Schindler – Maple Grove
Bruce did extensive work on a Kawai grand piano I acquired that hadn’t had regular service for over a decade. The piano was very out of tune, had a harsh brassy sound, and a heavy uneven touch. Over the course of several sessions Bruce gave my piano a professional cleaning, complete regulation, tunings, voicing, improved the touch weight, and installed a climate control system. Bruce worked with me to bring out the best in this piano, and resolve irregularities that made it difficult to play. His experience, and workmanship has made my piano play and sound like an instrument above its class.
Shawn Wanta
I did extensive research on the internet, and Bruce’s name kept coming up under best technicians, brokering services, and appraisals. Bruce did an outstanding job quickly securing a buyer, taking care of all communications, and completing the deal. He was professional, communicative, trustworthy, and a pleasure to work with. I would recommend Bruce without reservation. “I can’t tell you how much I appreciate your experience, professionalism, and honesty during this process.”
Debra Bjornard
Bruce did an exceptional job voicing our new Boston grand piano. The piano was quite dark and muddy sounding when delivered to me, and now it sounds fabulous! His willingness to work with me (cheerfully) through several sets of voicing adjustments to get the piano ‘just the way I want it’ was nothing short of exceptional. He spent the time to listen to my specific preferences for the sound and make that come to life in the piano’s tone. In this day where service and expertise are frequently in short supply, I was so pleased to have an experience where both were delivered in abundance. I would highly recommend Bruce for this type of work to anyone needing tuning, voicing, or other technical work.
Doug Ness
Composer/Performer/Music Director
I can’t thank you enough for the work you did on my piano. I have hardly stopped playing since you left! As I posted on my Facebook page earlier today, “I have fallen in love with my piano all over again.” I also attached a link to your website on my post in case any of my friends are looking for a qualified piano technician. Thank you again for the work you did. It is appreciated.
Lola Simons
Bruce Genck has been the sole piano technician at this large church for over 20 years. During that time he has tuned, maintained, repaired, and overseen a dozen or more pianos in exemplary fashion. Bruce’s professionalism and comprehensive care for these instruments compares to that of technicians I have known previously as a pianist in several college/university music departments. His attention to detail and thoroughness in understanding and monitoring unique aspects of each piano in our collection has taken a lot of concern off my shoulders. Bruce’s work has always been first rate; he has been available if we needed him in any emergency situation. I have great respect for the fine work ethic and exceptional integrity Bruce Genck has consistently demonstrated in his work over the years.
Mark Madson
Director of Music Ministries
Zion Lutheran Church
I contacted Bruce as I began searching for a piano. He provided professional advice while helping me better understand the pros and cons of new vs. used, various brands, sizes, etc. It was immediately apparent that Bruce is an expert in his field. He found a private seller with the perfect piano for our needs, and seamlessly coordinated the showing, transaction, and moving arrangements. Thanks to Bruce this whole process was made easy and our family now has a piano we love and play daily. I highly recommend working with Bruce, and he will continue to be our piano technician of choice3 for future tuning, repairs, and other maintenance. Thanks Bruce!
Keith – Minnetonka.
I don’t know why I waited to long to have Bruce sell my piano. From the moment I contacted him he handled every aspect of the listing and sale. He appraised it, serviced it, prepped the piano for prospective buyers, and made the moving arrangements. Bruce was very professional in handling the entire process and thus relieved me of all concerns. Both my husband and I were very happy with the outcome of the sale.
Nancie – Minneapolis
As a former pianist for the Metropolitan Opera, and currently with the local Orchestra, I’ve come to appreciate a high level of performance and sound from the pianos I use. This standard of excellence has now been achieved on my Yamaha grand piano at home now that Bruce has taken over its care. His tuning, voicing, and other recommendations have it sounding better than ever!
Mary Jo Gothmann
Master Opera Coach
Principal Organist – Zion Lutheran
Orchestra pianist
As the proud owner of a Boston grand piano, I wanted only the best certified piano technician around. Bruce Genck is that person. He has been servicing my piano for almost 14 years, and because of his thoroughness and experience I could never trust another piano technician. My piano sounds better today than the day I purchased it because of Bruce’s dedication to his craft.
Raenette Nelson
I play professionally, and have had Bruce Genck service my piano for 29 years. He has extensive knowledge of how a piano works, and has always suggested repairs before they became a bigger problem. He is reliable, dependable, trustworthy, and very personable. He has become a special friend to me and to my piano, and it is my privilege to recommend him.
Deloris Flemming
My clients have commented on the wonderful sound of my grand piano since Bruce regulated, voiced and tuned it. The action is smooth and even, and tone consistent from soft to loud making for great recordings. I never realized how much better my piano could sound with his work!
Firefly Recording Studio
Wayzata Free Church
I have taught piano for 25 years, and Bruce Genck has tuned the pianos in my studio the entire time. As my business has expanded through the years, Bruce has faithfully been there to give my pianos the best service, and address any problems that have come along. He now cares for my new 150th Anniversary Limited Edition Steinway grand. I would not hesitate to recommend Bruce as a very competent piano technician.
My husband and I live in Washington State, and contacted Bruce after viewing his website during our search for a particular model Steinway grand piano. We found one in Minneapolis, and wanted a professional opinion on it before investing time and travel to come and see it. From the very first call, I was impressed with Bruce’s professionalism, and sincere desire to help us in this important decision. He spent a considerable amount of time researching, and actually found a better choice. I am SO happy I followed his recommendations. I LOVE my piano! I can truly say that in our search for just the right piano, Bruce was a very important factor in making it happen. I felt I could trust him completely as his client. It was so refreshing to find a piano professional that offered the complete package of…..very skilled technician, passionate about his work, and runs a solid business. It was a pleasure working with him!
Washington State
Bruce has been tuning and repairing my piano since I bought it in 1985. You just don’t stick with someone for [30] years unless the service is outstanding. I’ve always found him to be very professional, competent, and personable. I highly recommend you book him for your service.
Susan Maraccini
I first learned about Bruce several years ago through my church, where he did a great job of caring for the pianos there. As a teacher, my piano gets a lot of hard use, and Bruce has done an excellent job of keeping it in good shape. Not only is he a fine technician with an exceptional musical ear, but he is proactive in keeping my piano in good working order, having done necessary repairs with excellence and at a reasonable cost. His integrity is impeccable, which is important to me as I recommend him to others. It is my pleasure to recommend him to you as well.
Piano Instructor